Peek Performance Solutions wants patients to spend less time waiting to see a doctor.
Peek ClinicQueue revolutionized walk-in and urgent care clinics by equipping them with the ability to track, predict, and display wait-times for patients and staff.
The system captures data from two key points: kiosks that are available online or on smart phones, and tablets on the door of patient rooms. At the kiosks, patients can check-in and see updates on their place in the queue. The tablets indicate whether the room is free, occupied with a patient or attended by a doctor.
The real-time data creates an efficient and transparent process that not only satisfies patients, but also allows clinic owners to better optimize staff scheduling and increases customer retention.