Considering it’s Game 1 of the Canucks in the playoffs, the room is full and people are ready to learn about market research and product marketing. Rocket Builders’ Dave Thomas is up:
How do I make sure that there is a market for my product? Resources for participants: LinkedIn Group and a poll
Learning objectives for today:
1. Take time for market research:
Begin with the end in mind
Find which concept your market falls into, so is there a need, a large market or an emerging market for your product
Market, pains and requirements: every market has pains and requirements
Ask specific questions about your market, as in how big is the market, why do they need your product, who pays for it, who uses it and how much are they willing to pay for it. You also have to understand that the inferior substitute exists, even if you are offering a new and different product, people don’t want to change their behaviour easily
Market Segmentation:
1. Revolutionary Product
-unpredictable, iPod
2. Evolutionary Product:
- small incremental change, an iPod application, to those of us for an iPod application: how are you going to make money?
Why Segment? Focuses resources, narrows whole product, limits real competitors, leverages past successes, allows the benefits of market leaderships Where do you search these resources? Secondary search resources, customer interviews and partners and channel, customer interviews at trade shows are great for market research, retail customer service,
2. Understand concepts of technology adoption and whole product and how it impacts market. It provides an understanding of customer requirements and establishes focus for timing. Example is early adopters, late majority followers. Most people fall into the innovator position. This could change if there is a need for it.
Break: Canucks are up 1-o.
Whole Product Definition:
There is a core product, and complementary services and complementary products. So, there is consulting, hardware, software, and integrated services. What are some other questions to ask? What are the complementary services that have to be acquired, or the additional hardware required, will customers achieve ROI without other products?
How do you market the product is the next question? Now it’s an exercise called Ad-Hoc Whole Product Audit: what complementary services must be acquired, what additional hardware has to be purchased, how will these components affect your total cost of ownership?
Why will they buy from us vs. our competition?
Positioning=managing product
Perceived status within market
Build relationships to secure and communicate competitive advantage
Working with other partners and leveraging that is crucial and this is also called positioning impact. Your positioning process is also important: market research, segmentation, differentiation, test, positioning, marketing plan. The project positioning exercise is 12-18 months, so don’t feel bad if your business plan takes 3-6 months.
A great plan has to appeal to customer and company, has to fit the trends and it has to be unique. Pricing software as a service. How do you do this? What is a business value? The market will do this for itself. When a product is innovative, it’s hard to price the product. When it’s too cheap, many think the product won’t work.
Pricing methodology: determine market size, don’t ask direct pricing questions, what are price objections you hear, how does your pricing model compare with the industry, how do you offer promotional pricing, what licensing alternatives do you offer, what discounts do you provide to resellers?
Recommended Books: Chasm Companion by Paul Wiefels